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NaturalFootwear.com
Frequently Asked Questions
Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.
What if I am having trouble placing my order online?
If you are having difficulty placing your order online, please call us at 1-800-966-1780 and we'd be happy to take your order over the phone.
Can I contact you by phone?
Yes we are reachable by phone at our toll-free number: 1-800-966-1780. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling. If you are calling about the status of your order, please leave your name, order number if you have it, and phone number. If you are calling to check the availability of a shoe, please let us know which shoe(s) you are interested in.
Is there a store in my area?
We are an independent retailer of the products we sell; therefore, we do not have information about other retail store locations. You must contact the company directly to obtain this information.
Do you charge for shipping and sales tax?
No. We do not charge sales tax, and all ground shipments within the US are shipped to you free of charge.
Do you pay for return shipping?
No. At this time we do not cover return shipping charges. The customer is responsible for return shipping, although if you make an exchange we do send you the exchange free of shipping charges. (The customer is still responsible for the shipping charge to return the original shoe to us.)
Do you ship internationally?
No. At this time we are not able to ship internationally, though we are currently researching this possibility. Please check back in the future for this option.
Do you ship to Canada?
We are currently exploring the possibility of shipping to Canada, for more information please call.
Do you offer expedited shipping?
In-stock items can be shipped at a faster rate for an additional fee.
UPS Next Day Air $20 (+ $5 for each additional pair)
Please note: Orders shipping to Alaska and Hawaii will be shipped via USPS Priority Air. At this time we do not offer expedited shipping to these regions.
Which carrier do you use to ship?
We only ship via UPS.
How do I track my order?
Most orders can be tracked by going to UPS.com. You will need your 5-digit order number (found in your e-mail confirmation) and the ship-to zip code. Your order number is your reference number. Simply enter this information into the proper fields and click on the track button. If there are no results, it does not mean that your order has not been shipped. Some of our locations do not support this tracking method. Please call 1-800-966-1780 or contact us via email if you need further tracking assistance.
Where do I return my shoes?
Only unworn shoes may be returned; send them to our Ashland, Oregon, address:
NaturalFootwear.com
142 East Main St.
Ashland, OR 97520
What if I have worn my shoes? Can I still return them?
No. We cannot take back worn shoes, as we will not be able to resell them. Returned shoes cannot show any perceivable wear (e.g. wrinkles on the upper, dirty soles, imprinted footbeds, scuffs, etc). Shoes returned in worn condition will be sent back to you with a $7 per pair shipping charge to your card.
How long will it take to process my return?
We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 30 days.
Do you pay for return shipping?
No. We pay to ship the shoes to you, but you are responsible for return freight. Please see Returns for full details.
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