NATURALFOOTWEAR.COM RETURN POLICY

• Returns
• Exchanges
• Defective Merchandise
• Return Form

IMPORTANT!
100% customer satisfaction guaranteed! If you are unsatisfied in any way, we will gladly accept a return provided shoes are in the original condition. NaturalFootwear.com reserves the right to deny any returned or exchanged item if it is determined that the returned item has been worn or damaged. If it is denied, it will be returned to the customer and all return shipping costs will be charged to their account. We DO NOT accept worn or damaged items.

*Please note that a $10 restocking fee may be applied under the following circumstances:
1. An item is returned without the original shoebox or without a protective outer box*
2. More than two items are returned**
3. An exchange item is returned
4. An item is returned to an address other than the one on the shipping label
5. Delivery of the order was refused by the customer and returned to our warehouse
6. Shoes are returned after 45 days
7. An address change is made with UPS after the item is shipped and is due to customer error
**Would apply to each item returned.

Defective Merchandise
Please contact us via phone (1-800-966-1780) or contact us via email so that we may discuss the possible defect and issue a merchandise case number. Items will be evaluated for possible defects in the order that they are received and may take up to 30 days to be processed (during the holidays, this time may be extended). You will be notified once the evaluation is complete. All decisions regarding defective merchandise are final.

Please Note: If a worn or damaged item is returned for evaluation and it is determined to be non-defective, ShoesCentral may return the item to the customer and all shipping costs will be charge to their account.

RETURNS

Unworn items may be returned to the following address without prior authorization, within 45 days of purchase. We DO NOT accept worn or damaged items.

All returns must be shipped to the following address, with the return form provided in the box (please see below for printable return form). Returns are processed in the order that they are received, and credits may take up to 30 days to appear on your account. (During the holidays, this time may be extended.) *Remember a $10 restocking fee may be applied.

Please Note: Naturalfootwear.com reserves the right to deny any return if it is determined that the returned item has been worn or damaged. If a return is denied, it will be returned to the customer and all return shipping costs will be charged to their account. Naturalfootwear.com is not responsible for lost packages if sent to an address other than the address listed above. Also, we STRONGLY recommended that customers insure their packages against loss or damage.

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For your convenience, we offer two methods of exchange. Please review the following options before contacting our Customer Service department.

Expedited Exchange:
You may contact us by phone at 1-800-966-1780 or e-mail us at contact us via email to inform us of your exchange. Please indicate the brand, style, color and size that you would like to receive in exchange. Provided the item is in stock, your account will be charged and the exchange pair will be shipped out the next day. A credit will be posted to your account once the original pair is returned to the correct address.

Standard Exchange:
You may return the item(s) to the address listed below, with the detachable return form included. Please keep in mind that exchanges are processed in the order that they are received and may take up to 30 days to be shipped. (During the holidays, this time may be extended.) *Remember a $10 restocking fee may be applied.

*Please Note: Naturalfootwear.com reserves the right to deny any exchange if it is determined that the returned item has been worn or damaged. If an exchange is denied, it will be returned to the customer and all return shipping costs will be charged to their account. During the holiday season total processing time on expedited exchanges may be extended by 1-2 business days. If we aniticipate further delays you will be notified immediately.

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RETURN FORM

Click here for an MS Word version of the return form.