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NaturalFootwear.com Return Policy
If you are unsatisfied in any way, we are happy to accept a return or exchange. All we ask is that you return your shoes to NaturalFootwear in their original shoe box, and that you return your shoes in the same condition in which you received them.
In the event of the following circumstances, a $10 restocking fee may be applied to your return:
- An item is returned to an address other than NaturalFootwear. Please take care to ship your return to NaturalFootwear and not Naot Footwear, the manufacturer.
- Delivery of the order is refused by the customer and returned to our warehouse.
Defective Merchandise
Please contact us via phone (1-800-966-1780) or email so that we may discuss the defect and issue a defect code to apply to your return. All defective shoes will be evaluated by a manager to determine the nature of the defect and to credit your account. If a worn or damaged item is determined to be non-defective, the damaged merchandise will be returned to the customer at their expense.
RETURNSNaturalFootwear offers low cost UPS return shipping for $7
per item. (This offer is not available for Hawaii and Alaska).
- Click here to enter your order number. NaturalFootwear will provide you with a printable UPS return shipping label. Simply tape the label to your return (on a protective outer box that surrounds the original shoe box) and drop it off at any UPS store or drop box.
- You will be emailed tracking information so you can know exactly when NaturalFootwear receives your return.
If you prefer to not take advantage of NaturalFootwear's discounted return shipping program,
unworn items may be returned to the following address without prior authorization:
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NaturalFootwear
142 E. Main St.
Ashland, OR 97520 |
Please take notice of the following guidelines when returning your Naots:
- Please include return form with your shoes:
- We recommend trying your new Naots first on a carpeted surface to make sure they fit perfectly as we do not accept returned shoes that show any signs of wear including scuffs, creases and soil. Damaged items will be returned to the customer at their expense.
- Please return your shoes inside their original box and ship the original shoebox inside a protective, cardboard outer box.
- Please do not include additional packaging material including Styrofoam peanuts, paper, bubble wrap, etc.
- If you received a free gift with your purchase, please return the free gift with any shoes that you are returning, or you may be charged the retail value of the gift.
- Returns are processed in the order that they are received and credits may take up to 30 days to appear on your account.
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EXCHANGES For your convenience, we offer two methods of exchange. Expedited Exchange:
If you do not wish to wait for your exchange to be processed please select the item you would like in exchange for what you are returning and contact customer service at 1-800-966-1780 or at returns@shoescentral.net. Provided the item is in stock, your account will be charged and the exchange pair will be shipped out the next business day. A credit will be posted to your account once the original pair is returned to NaturalFootwear.
Standard Exchange:
NaturalFootwear now offers low cost return shipping for $7.
NaturalFootwear will send your exchange item via free UPS ground once we receive and process your return. Exchanges are processed in the order that they are received.
- NaturalFootwear offers discounted UPS return shipping for $7
per item. (This offer is not available for Hawaii and Alaska).
- Go here to enter your order number. NaturalFootwear will provide you with a printable UPS return shipping label.
- Simply tape the label to your return (on a protective outer box that surrounds the original shoe box) and drop it off at any UPS store or drop box.
- You will be emailed tracking information so you can know exactly when NaturalFootwear receives your exchange.
If you prefer to not take advantage of NaturalFootwear's discounted return shipping program, please include the return form and send your exchange to the following address:
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NaturalFootwear
142 E. Main St.
Ashland, OR 97520 |
Please take notice of the following guidelines when exchanging your Naots:
- We recommend trying your new Naots first on a carpeted surface to make sure they fit perfectly as we do not accept returned shoes that show any signs of wear including scuffs, creases and soil. Damaged items will be returned to the customer at their expense.
- Please return your shoes inside their original box and ship the original shoebox inside a protective, cardboard outer box.
- Please do not include additional packaging material including Styrofoam peanuts, paper, bubble wrap, etc.
- Exchanges are processed in the order that they are received and credits may take up to 30 days to appear on your account.
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RETURN FORM
Click here for an MS Word version of the return form.
Click here for a .jpeg version of the return form. (Once the form opens, click on it to make it larger.)
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